Return Policy

Last Updated: April 16, 2026 At Sages Herb Store, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we offer a hassle-free return process. RETURN WINDOW We accept returns for 30 days from the date of your purchase. Items must be returned in their original condition and packaging. After 30 days, returns cannot be accepted. CONDITION REQUIREMENTS Items must be: - Unused and in original, unopened packaging - Free from damage or wear - With all original tags and documentation intact - In resellable condition ITEMS ELIGIBLE FOR RETURN Most items can be returned for a full refund, including: - Supplements and vitamins (if sealed) - Books and tools - Clothing and accessories - General merchandise ITEMS NOT ELIGIBLE FOR RETURN The following items cannot be returned: - Opened or used supplements, herbs, or food items - Personalized or custom items - Items with removed or altered tags - Used gardening tools or equipment - Clearance items marked as "Final Sale" RETURN PROCESS 1. Contact our customer service team at support@herbstore.com with your order number 2. Receive a return shipping label 3. Pack the item securely and ship it back to us 4. Upon receipt and inspection, we'll process your refund 5. Refunds are issued to your original payment method REFUND TIMELINE Refunds are typically processed within 5-7 business days of us receiving and inspecting your return. Depending on your financial institution, it may take an additional 1-2 business days for the funds to appear in your account. SHIPPING COSTS Standard return shipping is free for defective items. For non-defective returns initiated within 14 days of purchase, we also cover return shipping. Returns initiated after 14 days are the responsibility of the customer. EXCEPTIONS AND SPECIAL CASES - Defective items: Full refund including return shipping - Damaged items upon arrival: Contact us within 48 hours for a replacement or refund - Wrong items sent: We'll replace or refund immediately at no cost For questions about returns, contact us at support@herbstore.com or call our customer service team during business hours.